Privacy Policy

ANAMA Inc. ("ANAMA," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our consulting services, or interact with us in any way. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. By using our services or website, you consent to the practices described in this policy.

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number, company name)
• Business information shared during consultations and engagements (brand materials, marketing data, customer research, media and reputation matters)
• Payment and billing information (processed securely by third-party payment providers)
• Communications (emails, form submissions, newsletter sign-ups, feedback, and meeting notes)

When you visit our website, we may automatically collect:

• Device and browser information (browser type, operating system, screen resolution)
• Log data (IP address, pages visited, referring URLs, access times)
• Cookie and tracking data (session identifiers, preferences, analytics data)

We may receive professional contact information about you from sources such as LinkedIn, business directories, or referral partners. As part of our brand perception and reputation work, we also review publicly available information, such as social media posts, online reviews, and news coverage, about our clients' companies and brands. We use this public information only to deliver our services to the client, and we report findings in aggregate wherever possible.

We use your information to:

• Deliver and manage our consulting engagements
• Communicate with you about your engagement, scheduling, and deliverables
• Process payments and maintain accurate billing records
• Respond to your questions and consultation requests

We also use your information to:

• Improve our website, services, and client experience
• Send relevant updates, insights, and newsletters (with your consent, in line with Canada's Anti-Spam Legislation)
• Analyze website traffic and usage patterns
• Comply with legal obligations and protect our legitimate business interests

Our website uses the following types of cookies:

• Essential cookies required for basic website functionality
• Analytics cookies to understand how visitors interact with our site (Google Analytics or similar)
• Preference cookies to remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. We do not use cookies for targeted advertising.

We may share your information with trusted third-party providers who assist us with:

• Website hosting and maintenance
• Payment processing
• Email and communication tools
• Analytics and performance monitoring

These providers are contractually required to protect your information and may only use it to perform services on our behalf. We may also share information with ANAMA team members in our international offices when needed to respond to you or deliver our services.

We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use appropriate physical, technical, and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular review of our data collection, storage, and processing practices
• Restricted access to personal information on a need-to-know basis

Business information shared during consulting engagements is treated as confidential and is subject to the confidentiality provisions outlined in our Terms of Service and any applicable Statement of Work.

• Client engagement data is retained for the duration of the engagement and for up to 3 years afterward for reference and legal compliance
• Website analytics data is retained for up to 26 months
• Payment records are retained as required by applicable tax and accounting regulations
• Marketing communications data is retained until you unsubscribe or request deletion

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where we're not required to keep it
• Withdraw your consent to our use of your information, subject to legal or contractual limits
• Unsubscribe from marketing communications at any time

To exercise any of these rights, contact our Privacy Officer, at info@anama.ca. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

ANAMA is based in Canada. Some of our service providers, and some ANAMA offices, are located outside Canada, including in the United States, Turkey, Egypt, Libya, and Sri Lanka. Your information may be stored or processed in those countries and may be accessible to their authorities under local laws. We take reasonable steps, including contractual protections, to make sure your information receives a comparable level of protection wherever it is handled.

Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date. For active clients, we will also provide notice by email.

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at info@anama.ca.